Customer Service

  • Placing your order
  • Order status
  • Return policy
  • Shipping & handling
  • Incorrect orders
  • Backorders

 

Placing your order

For e-commerce, the only authorized web site is maryjo.tv.

Because we understand how important both privacy and security are to you, we would like to assure you that all personal and credit card information included in your order is kept confidential and is retained only by Mary Jo for customer service administration.

  1. We have made shopping online with maryjo.tv easy and quick by using shopping cart technology.
    Select the quantity of the product you wish to buy. click the "add to cart" button next to the item. you can check the contents of your order and your current total at any time during shopping by clicking the "CART" button.
  2. Should you change your mind at any time while shopping, you can switch quantities or delete any item from your order or even cancel the entire order.
  3. When you want to submit your order, click the "CHECK OUT" button from the menu. you'll see the contents of your order with your current total and any additional fees.
  4. To complete the process, simply click the "CHECK OUT" button, fill out the order form, and click on the "continue" button.
  5. Immediately after you click on the "continue" button you will see a payment option page. Once your payment has processed you may print your order confirmation page and you will also receive an email confirmation.

If any of the information you enter is not valid, you will be returned to the order form and asked to correct it.

Sensitive information provided to us for online purchases is sent securely over the internet to our web site server and cannot be intercepted by a third party during transmission. any purchase data or personal information MJ gathers from you will never be shared with another company without your prior permission. MJ only keeps information so that we may contact you concerning your order, as well as improve your overall shopping experience.

You can be assured of both safety and security at maryjo.tv shop online. Your personal information included on the order form is sent to us in an encrypted format. A secure connection is maintained until the checkout process is completed or cancelled.

 

Order status

Once your order has shipped, you will receive a shipment confirmation by e-mail.

 

Return policy

If you are not satisfied with your purchase, please contact us for a return authorization number. Upon authorization you will receive a refund. We accept returns within thirty (30) days from the date you received it.

Returns are to be shipped to Mary Jo via a prepaid, insured, traceable method such as UPS, FedEx, or insured Parcel Post. our address is:

 

Mary Jo LLC
4001 SW 47th Ave. Suite 206
Fort Lauderdale, FL 33314
United States

ph: 954-379-2900

 

Regrettably, shipping and handling fees for returns are not refundable. If you received free shipping with your order, the cost of shipping will be deducted from your refund credit.

 

Shipping & handling

Standard delivery

Express delivery

Our preferred carrier is FedEx.  USPS, UPS, and TNT may be used for deliveries to areas not serviced by FedEx.

 

Shipping rates

Incorrect orders

We regret any inconvenience caused by an incorrect order. Please notify us at MJ and return it to us via UPS, FedEx, or insured Parcel Post. We will reimburse you for the return shipping fee and waive shipping costs of replacement merchandise.

 

Backorders

Although we do not foresee any delays, demand for our products may exceed supply and an out-of-stock will occur. Should this happen, you will be notified of any items that are out of stock by e-mail. We will ship in-stock merchandise immediately and backorder out of stock merchandise under the original order number.

Backordered items will be shipped, as they become available. You will only be charged for items when they are shipped. The remainder of your order, including shipping, will be charged when your backordered merchandise is sent.

Should you like to change your order, please contact us at MJ immediately since all orders are filled on a timely basis.

To quickly learn the status of your order, please call us at 954-379-2900. Include your order number with your inquiry.

Customer service hours: 

Monday-Friday:   8:00 AM - 4:00 PM EST

 

Disclaimer