Customer Service: Delivery and Returns

Order status

Once your order has shipped, you will receive a shipment confirmation by e-mail.

Returns policy

If you are not satisfied with your purchase, please contact us for a return authorization number. We accept returns within thirty (30) days from the date you received it. We'll refund the amount you paid for the product upon receiving the product in question.

To complete your return, we require a receipt or proof of purchase.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@maryjo.tv.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@maryjo.tv and send your item to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returns are to be shipped to Mary Jo via a prepaid, insured, traceable method such as UPS, FedEx, or insured Parcel Post. our address is:

Mary Jo LLC

4001 SW 47th Ave. Suite 206
Fort Lauderdale, FL 33314
United States

ph: 954-379-2900

Regrettably, shipping and handling fees for returns are not refundable. If you received free shipping with your order, the cost of shipping will be deducted from your refund credit.

 

Shipping & handling

Standard delivery

Our preferred carrier is USPS. FedEx, UPS, and TNT may be used for deliveries to areas not serviced by USPS.

Shipping rates

Incorrect orders

We regret any inconvenience caused by an incorrect order. Please notify us at MJ and return it to us via UPS, FedEx, or insured Parcel Post. We will reimburse you for the return shipping fee and waive shipping costs of replacement merchandise.

To quickly learn the status of your order, please call us at 954-379-2900. Include your order number with your inquiry.

Customer service hours: 

Monday-Friday:   8:00 AM - 4:00 PM EST

 

Disclaimer